Terms & Conditions

1. Introduction

Welcome to Patcy Stitches (“we,” “us,” or “our”), an online store specializing in watches, accessible via our website at [https://www.patcystitches.com] (the “Website”). These Terms & Conditions (the “Terms”) govern your access to and use of the Website, including any purchases of products, use of services, or interaction with our content (collectively, the “Services”). By accessing or using the Services, you (“you” or “User”) acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy (available on the Website). If you do not agree to these Terms, please do not use the Website or Services.

Patcy Stitches reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting the updated Terms on the Website, with the “Last Updated” date revised accordingly. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

2. Eligibility to Use the Services

To use the Services, you must:

• • Be at least 18 years of age (or have the consent of a parent or legal guardian if you are under 18, who will be responsible for your compliance with these Terms);

• • Have the legal capacity to enter into binding contracts;

• • Provide accurate, complete, and up-to-date information when creating an account or placing an order;

• • Comply with all applicable laws, regulations, and these Terms.

We reserve the right to refuse access to the Services to any individual or entity at our sole discretion, including if we believe you have violated these Terms or engaged in fraudulent or unlawful activity.

3. Account Registration

3.1 Account Creation

To make a purchase or access certain features of the Website (e.g., order tracking, saved addresses), you may need to create an account. When creating an account, you must provide a valid email address (we recommend using the email associated with your primary communication) and choose a secure password. You are responsible for:

• • Maintaining the confidentiality of your account credentials (username and password);

• • All activities conducted under your account, including purchases, communications, and changes to account information;

• • Notifying us immediately at [info@patcystitches.com] if you suspect unauthorized access to your account.

We are not liable for any losses or damages resulting from your failure to secure your account or notify us of unauthorized use.

3.2 Account Termination

We may suspend or terminate your account at any time, without prior notice, if:

• • You violate any provision of these Terms;

• • You provide false, misleading, or incomplete information;

• • Your account is inactive for a continuous period of 12 months (we will attempt to notify you via email before termination);

• • We believe your account is being used for fraudulent, unlawful, or harmful purposes.

You may also terminate your account by contacting us at [info@patcystitches.com] with a written request. Upon termination, you will no longer have access to account-specific features, and we will retain your information in accordance with our Privacy Policy.

4. Product Information and Orders

4.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our watches, including specifications (e.g., case size, material, movement type), colors, and pricing. However, we do not warrant that product descriptions, images, or other content on the Website are error-free, complete, or up-to-date. Colors may vary slightly due to differences in device displays, and minor variations in product details (e.g., engravings, strap texture) may occur due to manufacturing processes. If you have questions about a product, please contact us at [info@patcystitches.com] before placing an order.

4.2 Order Placement and Acceptance

When you place an order on the Website, you are making an offer to purchase the selected watches. We reserve the right to accept or reject your order at our sole discretion. Order acceptance is confirmed only when:

• • We send you an order confirmation email (to the email address provided during checkout);

• • Payment is successfully processed (via our secure third-party payment processors, such as Stripe or PayPal).

We may reject an order if:

• • The product is out of stock or discontinued;

• • There is a pricing error or typo in the product listing;

• • We suspect fraudulent activity (e.g., invalid payment information, suspicious shipping address);

• • The product is restricted for sale in your location.

If your order is rejected, we will notify you via email and issue a full refund for any payments already processed.

4.3 Pricing and Payment

• • Pricing: All prices listed on the Website are in [specify currency, e.g., USD/EUR/GBP] and include applicable taxes (unless stated otherwise). We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

• • Payment Methods: We accept payments via [list payment methods, e.g., credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay]. All payments are processed securely through our third-party payment partners, and we do not store full payment card details (see our Privacy Policy for more information).

• • Payment Security: You agree to provide valid and authorized payment information. If a payment is declined, we may contact you to request alternative payment details. We are not liable for delays in order processing due to declined payments.

5. Shipping and Delivery

5.1 Shipping Locations

We ship our watches to [specify regions, e.g., the United States, Canada, European Union countries, and select international destinations]. Shipping availability may vary by location, and you may be responsible for import duties, taxes, or customs fees imposed by your country’s authorities. These fees are not included in the product price or shipping cost and must be paid by you upon delivery.

5.2 Shipping Times and Costs

• • Shipping Times: Estimated shipping times are displayed during checkout and depend on your location and the shipping method selected (e.g., standard shipping, expedited shipping). Standard shipping typically takes [3–7 business days] for domestic orders and [10–21 business days] for international orders. Shipping times are estimates only and may be delayed due to factors beyond our control (e.g., customs processing, weather, carrier delays).

• • Shipping Costs: Shipping costs are calculated based on your location, order weight, and shipping method. You can view the total shipping cost before completing your order. We may offer free shipping promotions from time to time, with terms specified in the promotion details.

5.3 Order Tracking

Once your order is shipped, we will send you a shipping confirmation email with a tracking number (provided by our shipping partners, such as FedEx, UPS, or USPS). You can track your order using the tracking number on the carrier’s website or by logging into your Patcy Stitches account. We are not liable for lost or stolen packages once the carrier confirms delivery to the shipping address provided.

6. Returns and Refunds

6.1 Return Eligibility

You may return a watch for a refund or exchange within [30 days] of delivery, provided that:

• • The watch is unused, in its original condition (no scratches, dents, or signs of wear);

• • All original packaging, tags, and accessories (e.g., warranty cards, instruction manuals, extra links) are included;

• • The watch has not been customized (e.g., engraved, resized without our authorization).

The following items are non-returnable:

• • Customized watches (made to your specific requests, such as engraved models);

• • Sale or clearance items (unless the item is defective);

• • Watches that have been damaged due to misuse, accident, or improper care.

6.2 Return Process

To initiate a return:

1. 1. Contact us at [info@patcystitches.com] with your order number, the reason for the return, and photos of the watch (if claiming a defect);

1. 1. We will review your request and, if approved, send you a return authorization (RA) number and instructions for shipping the item back to us;

1. 1. Ship the watch to the address provided in the RA email, including the RA number on the package (we recommend using a trackable shipping method, as we are not responsible for items lost in transit);

1. 1. Once we receive and inspect the returned watch (typically within 3–5 business days of delivery to our warehouse), we will process your refund or exchange.

6.3 Refunds

Refunds will be issued to the original payment method within [5–7 business days] of inspection approval. Please note that:

• • Shipping costs for the original order are non-refundable (unless the return is due to a defect or error on our part);

• • You are responsible for return shipping costs (unless the item is defective or we shipped the wrong product);

• • Refund processing times may vary depending on your payment provider.

7. Warranties

7.1 Manufacturer’s Warranty

All new watches sold by Patcy Stitches come with a [2-year] manufacturer’s warranty (unless stated otherwise for specific brands). The warranty covers defects in materials or workmanship under normal use, such as:

• • Malfunctioning movement (e.g., stopped watch, inaccurate timekeeping);

• • Defective case or strap (e.g., loose screws, peeling leather).

The warranty does not cover:

• • Normal wear and tear (e.g., scratch on the crystal, worn strap);

• • Damage due to misuse, accident, or improper care (e.g., water damage if the watch is not water-resistant);

• • Repairs or modifications performed by unauthorized service providers;

• • Loss or theft of the watch.

7.2 Warranty Claims

To make a warranty claim:

1. 1. Contact us at [info@patcystitches.com] with your order number, photos of the defect, and a description of the issue;

1. 1. We may request additional information (e.g., the warranty card, proof of purchase);

1. 1. If the claim is approved, we will arrange for the watch to be repaired by the manufacturer or replaced (at our discretion). Shipping costs for warranty repairs/replacements will be covered by us.

8. Intellectual Property

All content on the Website, including but not limited to product images, descriptions, logos, trademarks, text, and design elements (collectively, “Intellectual Property”), is owned by Patcy Stitches or our licensors (e.g., watch brands). You may not:

• • Reproduce, copy, or distribute any Intellectual Property without our prior written permission;

• • Use our trademarks (e.g., “Patcy Stitches”) or brand names in any way that implies affiliation, endorsement, or sponsorship without authorization;

• • Modify, reverse-engineer, or create derivative works based on the Website or its content.

Unauthorized use of our Intellectual Property may violate copyright, trademark, or other laws, and we reserve the right to take legal action against such infringement.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• • Patcy Stitches shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services, including but not limited to lost profits, lost data, or damage to your device;

• • Our total liability for any claim related to the Services (whether for breach of contract, negligence, or other tort) shall not exceed the total amount you paid for the products or services giving rise to the claim;

• • We are not liable for any damages caused by factors beyond our control, such as third-party payment processor errors, shipping carrier delays, or internet outages.

Nothing in these Terms shall limit or exclude our liability for:

• • Death or personal injury caused by our negligence;

• • Fraud or fraudulent misrepresentation;

• • Any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Patcy Stitches, its owners, employees, contractors, and licensors from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

• • Your use of the Services or violation of these Terms;

• • Your breach of any applicable laws or regulations;

• • Your unauthorized use of our Intellectual Property;

• • Any content you submit to the Website (e.g., reviews, feedback) that is defamatory, infringing, or harmful.

11. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of [specify jurisdiction, e.g., the State of California, United States] without regard to its conflict of laws principles.

Any dispute arising out of or related to these Terms or the Services shall first be resolved through good-faith negotiation by contacting us at [info@patcystitches.com]. If the dispute cannot be resolved within 30 days of negotiation, either party may submit the dispute to binding arbitration in [specify location, e.g., Los Angeles, California] in accordance with the rules of the [American Arbitration Association (AAA)] or similar arbitration body. Arbitration shall be conducted by a single arbitrator, and the decision shall be final and binding on both parties.

You agree that you will not bring any class action or collective claim against us, and you waive the right to participate in any class action lawsuit or collective arbitration.

12. Miscellaneous

12.1 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms if such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters (e.g., floods, earthquakes), pandemics, wars, strikes, government regulations, or supply chain disruptions.

12.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

12.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Patcy Stitches regarding the use of the Services, superseding all prior or contemporaneous agreements, communications, and understandings (whether oral or written).

12.4 Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

Patcy Stitches

Email: [info@patcystitches.com]

Website: [https://www.patcystitches.com]