Shipping & Delivery

At Patcy Stitches, we understand that receiving your new watch in perfect condition and on time is just as important as choosing the right timepiece. Below is a detailed overview of our shipping policies, including delivery locations, timelines, costs, and how to track your order—designed to keep you informed every step of the way. For any questions not covered here, please reach out to our customer service team at [info@patcystitches.com] or visit our website [https://www.patcystitches.com] for updates.

1. Shipping Eligibility & Locations

We currently ship our watches to domestic addresses (United States) and select international destinations, including:

• European Union countries (e.g., United Kingdom, France, Germany, Italy, Spain)
• Canada, Australia, and New Zealand
• Key Asian markets (e.g., Japan, Singapore, South Korea)

Note: Due to import regulations or logistical restrictions, we cannot ship to certain countries or regions (e.g., countries under trade sanctions, remote areas with limited delivery infrastructure). If your location is unavailable at checkout, please contact [info@patcystitches.com] for assistance.

For military addresses (APO/FPO/DPO) or territories (e.g., Puerto Rico, Guam), we offer shipping via USPS Priority Mail. Please allow additional processing time (1–2 business days) for these orders, as they require special handling to comply with military postal guidelines.

2. Shipping Methods & Delivery Timelines

We partner with trusted carriers—including USPS, FedEx, UPS, and DHL—to ensure your watch arrives safely and efficiently. Delivery timelines vary by location and shipping method, and all estimates exclude weekends, holidays, and order processing time (1–2 business days for in-stock items).

2.1 Domestic Shipping (United States)

All domestic shipments include signature confirmation upon delivery to prevent theft or misplacement. If you need to waive signature confirmation (e.g., for residential delivery), please note this in the “Order Notes” section at checkout or contact [info@patcystitches.com] within 24 hours of placing your order.

2.2 International Shipping

International deliveries may be delayed by customs processing, which is beyond our control. We recommend checking your country’s customs website for estimated processing times (e.g., EU customs typically take 1–3 business days, while Asian customs may take 3–5 days).

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Your delivery location (domestic vs. international)
• The shipping method selected
• The total weight of your order (most watches weigh 0.5–1lb, so single-watch orders qualify for standard weight rates)

3.1 Domestic Shipping Costs (United States)

• USPS First-Class Mail: Starting at $5.99
• USPS Priority Mail: Starting at $8.99
• FedEx Overnight: Starting at $24.99

3.2 International Shipping Costs

• DHL Express: Starting at $29.99 (varies by country)
• USPS International Priority: Starting at $19.99
• UPS Worldwide Saver: Starting at $34.99

Free Shipping Promotions

We offer free domestic shipping (USPS Priority Mail) on all orders over $200. For international orders, free shipping (DHL Express) is available on orders over $500. Promotions are automatically applied at checkout—no coupon code required. For limited-time offers (e.g., holiday sales), check our website [https://www.patcystitches.com] or subscribe to our newsletter for updates.

4. Order Processing & Fulfillment

4.1 In-Stock Items

Most watches are in stock and processed within 1–2 business days of order placement. You will receive a confirmation email (to the address provided at checkout) once your order is shipped, including a tracking number and carrier link.

4.2 Pre-Order or Backordered Items

If a watch is marked “Pre-Order” or “Backordered” on our website, we will clearly display the estimated restock date (e.g., “Ships by October 30”). You will be charged at the time of order placement, and we will notify you via email if the restock date changes by more than 3 business days. If you wish to cancel a pre-order, please contact [info@patcystitches.com]—cancellations are free up to 48 hours before the estimated shipping date.

4.3 Custom Engraved Watches

Custom engraved watches (e.g., personalized backplates, monogrammed straps) require an additional 1–2 business days of processing time. We will send a digital proof of your engraving within 24 hours of order placement—please approve the proof promptly to avoid delays. If no response is received within 48 hours, we will proceed with the engraving as submitted.

5. Order Tracking

Once your order ships, you can track its status in two ways:

1. Email Notification: Click the “Track Order” link in your shipping confirmation email to view real-time updates (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
2. Account Dashboard: Log into your Patcy Stitches account at [https://www.patcystitches.com/account] and navigate to “Order History” to view tracking details for all past and current orders.

If your tracking information shows “Delivered” but you have not received your package:

• Check with household members, neighbors, or building management (carriers may leave packages in secure locations like mailrooms or porches).
• Wait 24 hours—sometimes tracking is updated before the package is physically delivered.
• Contact our customer service team at [info@patcystitches.com] with your order number and tracking ID, and we will escalate the issue with the carrier.

6. Packaging & Protection

All watches are packaged to protect against damage during transit:

• Each watch is placed in its original brand box (e.g., leather or cardboard case) with protective foam or tissue paper.
• The brand box is then sealed in a rigid cardboard shipping box lined with bubble wrap or kraft paper for extra cushioning.
• For international shipments, we add a “Fragile” label and customs documentation (including a commercial invoice) to ensure smooth processing.

If your watch arrives damaged (e.g., scratched crystal, broken strap, malfunctioning movement), please:

1. Take photos of the damaged item, packaging, and shipping label.
2. Contact [info@patcystitches.com] within 48 hours of delivery with your order number and photos.
3. We will arrange for a free return and send a replacement watch (or issue a full refund, if preferred) at no cost to you.

7. Customs, Duties, & Taxes

7.1 International Orders

International customers are responsible for customs duties, import taxes, and fees imposed by their country’s government. These charges are not included in the product price or shipping cost and must be paid upon delivery (carriers will contact you to collect these fees).

To help you estimate costs:

• EU customers: Duties are typically 0–10% of the order value, plus VAT (20% for most EU countries).
• Canadian customers: GST/HST (5–15%) and duties (5–8%) apply to most watch orders.
• Australian customers: GST (10%) is required for orders over AUD 1,000.

For exact amounts, contact your local customs office or use online tools like the US International Trade Commission Duty Calculator (for U.S. exports) or your country’s tax authority website.

7.2 Customs Documentation

We include a commercial invoice with every international order that lists:

• The product description (“Wristwatch”), quantity, and value (based on your order total).
• The country of origin (e.g., “Designed in Switzerland, Assembled in China”).
• A note that the item is “For Personal Use Only” to avoid additional commercial fees.

If you require additional documentation (e.g., a certificate of origin for duty exemptions), please request this at checkout or email [info@patcystitches.com] before your order ships.

8. Shipping Issues & Exceptions

8.1 Lost or Stolen Packages

• Lost in Transit: If tracking shows no movement for 5+ business days (domestic) or 10+ business days (international), we will investigate with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund within 3–5 business days.
• Stolen After Delivery: We are not liable for packages marked “Delivered” by the carrier. However, we can provide a copy of the delivery confirmation (including signature, if applicable) to assist with insurance claims or police reports.

8.2 Weather or Carrier Disruptions

In cases of severe weather (e.g., hurricanes, snowstorms), carrier delays, or global logistics issues (e.g., port congestion), we will notify you via email of extended delivery times. We may also offer to reroute your package to an alternative address or upgrade the shipping method at no cost if delays exceed 5 business days.

8.3 Undeliverable Addresses

If a package is returned to us as “Undeliverable” (e.g., incorrect address, recipient unavailable), we will:

1. Email you to confirm or correct your address.
2. Reship the package for free (domestic orders) or charge a $10 reshipping fee (international orders) to cover carrier costs.
3. If no response is received within 7 days, we will issue a refund (minus original shipping costs) for the order.

9. Contact Us

For questions about shipping, delivery, or order status:

• Email: [info@patcystitches.com] (response within 24 business hours)
• Website: Visit [https://www.patcystitches.com/contact] to submit a support ticket

We strive to make your shipping experience as smooth as possible—thank you for choosing Patcy Stitches for your watch collection!